Viljoen, Kim, and M. Roberts-Lombard. “Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels”. Journal of Applied Business Research (JABR) 32, no. 2 (March 1, 2016): 541–554. Accessed July 17, 2024. https://clutejournals.com/index.php/JABR/article/view/9595.