{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\">Cermak, Dianne S. P., Karen Maru File, and Russ Alan Prince. \u201cCustomer Participation In Service Specification And Delivery\u201d. <i>Journal of Applied Business Research (JABR)<\/i> 10, no. 2 (September 23, 2011): 90-97. Accessed January 28, 2019. http:\/\/clutejournals.com\/index.php\/JABR\/article\/view\/5942.<\/div>\n<\/div>","elementId":"0","events":null}