Pozza, Ilaria Dalla, and Lionel Texier. “Managing Multichannel Strategies In The Service Sector: The Example Of The French Insurance Industry”. Journal of Applied Business Research (JABR) 30, no. 3 (April 24, 2014): 863-868. Accessed February 11, 2019. http://clutejournals.com/index.php/JABR/article/view/8571.