Pandey SK, Devasagayam R. Responsiveness As Antecedent Of Satisfaction And Referrals In Financial Services Marketing: Empirical Evidence From An Emergent Economy. JABR [Internet]. 2011 Dec. 21 [cited 2024 Jul. 17];28(1):115-32. Available from: https://clutejournals.com/index.php/JABR/article/view/6689