{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\"><div class=\"csl-left-margin\">1. <\/div><div class=\"csl-right-inline\">Cermak DSP, File KM, Prince RA. Customer Participation In Service Specification And Delivery. JABR [Internet]. 23Sep.2011 [cited 28Jan.2019];10(2):90-7. Available from: http:\/\/clutejournals.com\/index.php\/JABR\/article\/view\/5942<\/div><\/div>\n<\/div>","elementId":"0","events":null}