FIGIEL, V. L.; WHITLOCK, J. M. Case Study In Operations Management. Journal of Business Case Studies (JBCS), [S. l.], v. 3, n. 3, p. 1–16, 2007. DOI: 10.19030/jbcs.v3i3.4846. Disponível em: https://clutejournals.com/index.php/JBCS/article/view/4846. Acesso em: 18 jul. 2024.