DAWOOD, I.; POULIN, B.; DADGOSTAR, B. Quality Management: An Index For Actual Practice And Managers Perception. Journal of Business Case Studies (JBCS), [S. l.], v. 3, n. 4, p. 125–136, 2007. DOI: 10.19030/jbcs.v3i4.4873. Disponível em: https://clutejournals.com/index.php/JBCS/article/view/4873. Acesso em: 18 jul. 2024.