HILL, K. M.; BOYD, D. P. The Components Of A Successful CEO Apology. Journal of Business Case Studies (JBCS), [S. l.], v. 9, n. 2, p. 89–96, 2013. DOI: 10.19030/jbcs.v9i2.7693. Disponível em: https://clutejournals.com/index.php/JBCS/article/view/7693. Acesso em: 18 jul. 2024.