CARRICK, J. Avant Healthcare: Building Competitive Advantages From Customer Service. Journal of Business Case Studies (JBCS), [S. l.], v. 6, n. 2, 2010. DOI: 10.19030/jbcs.v6i2.870. Disponível em: https://clutejournals.com/index.php/JBCS/article/view/870. Acesso em: 18 jul. 2024.