BALFANZ, H. B.; LOWE, L. Measuring Small Business Customer Satisfaction. Journal of Business Case Studies (JBCS), [S. l.], v. 15, n. 1, p. 1–12, 2019. DOI: 10.19030/jbcs.v15i1.10276. Disponível em: https://clutejournals.com/index.php/JBCS/article/view/10276. Acesso em: 28 jul. 2024.