Roman, Kylie D., and Maria A. Moore. “A Case Study Of Crisis Communication, Image Restoration And Utilitarian Ethics: A Recall Of Contaminated Peanut Butter Examined”. Journal of Business Case Studies (JBCS) 8, no. 3 (April 30, 2012): 311–324. Accessed July 18, 2024. https://clutejournals.com/index.php/JBCS/article/view/6990.