Event Differentiation In Service Science

Abstract

In service science, a formal methodology is needed to distinguish one service from another and to define classes of services. A DNA of services is proposed consisting of a service DNA sequence of five letters corresponding to a five-dimensional linear scale. Each type of service is assigned a DNA sequence. If two services have the same DNA sequence, then they are in the same service class. The methodology provides an association between services, service models, and service systems.