Exploring Why People Love Their Jobs: A Multi-Industry Case Study

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Alan D. Smith
Dean R. Manna

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Abstract

Unfortunately, many businesses discuss that rather than valuing people as their most important asset, firms are focusing their efforts on downsizing, outsourcing and taking other actions in order to reduce their labor costs.  Instead, developing employee loyalty through inspiring leadership, knockout facilities, and a sense of purpose, management strategically leverages the three most popular traits that employees love about their companies.  By questioning HR representatives, managers, and fellow co-workers, the authors were able to determine our own version of the most common traits that employees develop loyalty at Mellon Financial Corporation, the Abreon Group, and the Pine-Richland School District.  A number of interesting trends from surveying both administrator and employees of these three diverse settings in Pittsburgh, PA were found.  Toxic worry was minimized and loyalty maximized when employees are encouraged to professionally and personally enjoy the people they work with, since this is extremely important to tactical on-time issues with minimum conflict.     

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