Operations Research And Operations Management: From Selective Optimization To System Optimization

Abstract

The focus of this research paper is to discuss the development of Operations Management (OM) and Operations Research (OR) with respect to their use within the organization’s decision-making structure.  In addition, the difference in the tools and techniques of the two fields is addressed.  The question is raised as to how distinct the two academic fields have become in light of the application of their models to the service industry.  Suggestions are made regarding the possibility of incorporating OM/OR models and their output into the decision making structure of the organization towards the goal of “system optimization”.