CHEN, K. C. The Dynamic Structure Of Customer Relationship Management With Implications For Business Implementation. Journal of Business & Economics Research (JBER), [S. l.], v. 6, n. 6, 2008. DOI: 10.19030/jber.v6i6.2438. Disponível em: https://clutejournals.com/index.php/JBER/article/view/2438. Acesso em: 17 jul. 2024.