SAXBY, C. L.; EHLEN, C. R.; KOSKI, T. R. Service Quality In Accounting Firms: The Relationship Of Service Quality To Client Satisfaction And Firm/Client Conflict. Journal of Business & Economics Research (JBER), [S. l.], v. 2, n. 11, 2004. DOI: 10.19030/jber.v2i11.2941. Disponível em: https://clutejournals.com/index.php/JBER/article/view/2941. Acesso em: 17 jul. 2024.