MAUTE, M. F. Looking Backward To Costs And Forward To Rewards: The Influence Of Service Recovery And Relationship Structure On Customer Responses To Service Failure. Journal of Business & Economics Research (JBER), [S. l.], v. 1, n. 7, 2003. DOI: 10.19030/jber.v1i7.3936. Disponível em: https://clutejournals.com/index.php/JBER/article/view/3936. Acesso em: 17 jul. 2024.