HASKIN, D. L.; HASKIN, T. E. Evaluating Service Departments As Value Streams. Journal of Business & Economics Research (JBER), [S. l.], v. 12, n. 2, p. 115–120, 2014. DOI: 10.19030/jber.v12i2.8524. Disponível em: https://clutejournals.com/index.php/JBER/article/view/8524. Acesso em: 17 jul. 2024.