Main Article Content
Groupthink, Ethics, Stakeholders, Utility, Customer Service, Business, Environment, Diversification, Cape Coral Florida, Case Study, Leadership, Group Mentality
This research provides a case study and review of Groupthink literature. Groupthink theory was originated in1972 by Irving Janis and remains an area of scholarly debate. The primaryobjective of this paper is to research the effects of Groupthink in terms of beinga positive or negative force in business. Intodays dynamic business environment, many organizations are composed ofstakeholders with different objectives and different standards of what isethically right and wrong, and all environments have become diversified. Therefore, it takes an organization whichfosters effective leader involvement to ensure that employees maintain apositive outlook toward the organization. Research indicates that groupmentality can be positive or negative depending on leader involvement. This research compares and contrasts the effects of Groupthink utilizingliterature and a case example from the City of Cape Coral, Florida.
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