[1]
Ellyawati, J., Purwanto, B.M. and Dharmmesta, B.S. 2012. The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables. Journal of Service Science (JSS). 5, 2 (Dec. 2012), 87-100. DOI:https://doi.org/10.19030/jss.v5i2.7578.