Measuring The Benefits Of Voice-Over-Internet Protocol (VOIP)

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Les Nunn
Brian McGuire
Brian Crowe

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Abstract

The following study will analyze the concept of VoIP in a business environment. It will examine the technical aspects associated with VoIP installations and the organizational structure which best facilitates the process. Furthermore, it will discuss the quantitative and non-quantitative methodologies applicable to the cost and profitability of VoIP in the business environment. Lastly, the paper will focus on recent regulation topics surrounding the new technology and provide examples of current applications.

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