Improved Customer Service Using RFID Technology

Main Article Content

Patrick Jaska
University of Mary Hardin-Baylor

Don Bosco Adarsh Johnson
University of Mary Hardin-Baylor

Jithender Nalla
University of Mary Hardin-Baylor

Nandikonda Vinod Kumar Reddy
University of Mary Hardin-Baylor

Raghavender Tadisina
University of Mary Hardin-Baylor

Keywords

Radio Frequency Identification (RFID, , service supply chain, customer service

Abstract

Customer service is an important aspect of the service supply chain. Radio frequency identification (RFID) can be used to improve customer service in the service supply chain. This paper examines the use of RFID in the service supply chain by examining case studies and illustrating RFID usage with respect to both internal and external customer service.

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Published
Jul 1, 2010
DOI https://doi.org/10.19030/rbis.v14i3.492

Article Details

How to Cite
Jaska, P., Johnson, D. B. A., Nalla, J., Reddy, N. V. K., & Tadisina, R. (2010). Improved Customer Service Using RFID Technology. Review of Business Information Systems (RBIS), 14(3). https://doi.org/10.19030/rbis.v14i3.492
Issue
Vol. 14 No. 3 (2010)
Section
Articles