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This paper uses findings from a qualitative study to explore the issues identified by programmers and the end user community in conducting software testing. Narratives were collected from 103 software testers and project managers selected from 10 different organizations in the Kansas City/Jefferson City area. Semi-structured interviews were used to illuminate the background to, and ways in which people conceptualize and respond to testing issues in their specific organizational setting. The study findings suggest a number of managerial strategies to ensure a more efficient testing process.
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