A Delphi Study Of Web-Enabled Technologies: Identification And Prioritization Of Critical Issues

Abstract

The role of the Internet as an enabling technology is critical to the strategic planning of national and local governments, educational institutions, hospitals, manufacturing as well as non-manufacturing companies, and increasingly, for small organizations as much as for larger ones. Like other technologies, the path to effective assimilation of Internet-based technologies has not been free of problems and challenges. This paper presents the results of a Delphi study to identify and rank critical issues for effective deployment of Internet-based technologies in organizations. The critical issues identified in this study provide valuable insights for formulating strategies for the overall utilization and management of Web-enabled technologies in organizations.