Dimensions of Computer System Success in Business

Abstract

The perceptions of business executives concerning computer system success and its dimensions are examined. The success dimensions studied are based on users' needs. An analysis of marketing executives suggests five dimensions as significant indicators of perceived computer system success. From these findings, the importance of the information systems group cooperating with end?users to develop systems consistent with these success dimensions is stressed. Further, significant and positive relationships between perceived computer system success and the organizational variables of system access and the end?user's enjoyment of computer use are identified.