Leveraging Internet And Database Technologies To Enhance Internal Business Processes

Abstract

Many small companies use the Internet for advertising, browsing, and electronic mail. Few companies attempt to combine Internet technologies with their database management systems in order to manage and control their routine work processes. This paper discusses a case in which a small, fast growing service company enhanced its work flow, reduced its cycle time, reduced paperwork and improved employee morale by combining Internet and database technologies. The paper also describes how the company subsequently made significant improvements in the system through a focused goal-oriented review. The benefits and processes used in such a review are discussed.