Mining The Literature In Search Of IT Business Value

Abstract

On the topic of information technology (IT) business value, there has been great interest among IT researchers, IT vendors, and business managers in demonstrating what organisations can achieve with IT, thus providing reasons to justify investments in IT. To understand how organisations leverage IT to their advantage, this paper searched in three major electronic databases for journal articles that studied information technology or information systems success, performance, value, benefit, evaluation, payoff, productivity, effectiveness, and efficiency. Having summarized a vast number of past findings reported in the journal articles, this paper concludes that there is still much work to do on the topic of IT business value and recommends several future research directions. This paper is a timely effort to complement past literature reviews on IT business value, updating what has been reported since the early 2000s.