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Offshoring, Outsourcing, Client-Vendor, Client-Vendor Social Exchange Theory
The nature and type of IT work being offshored is expanding as more sophisticated vendors and technologies make it feasible for new, often more complicated IT work to be offshored. Information Technology (IT) is continually improving, transforming formerly non-offshorable, personal tasks into offshorable, impersonal tasks. The relationships between clients and their offshore vendors have been changing, most obviously in the sheer volume of offshoring being undertaken. This study uses social exchange theory to examine the relationship between clients and vendors as partners in offshoring.