Jaska, P., Johnson, D.B.A., Nalla, J., Reddy, N.V.K. and Tadisina, R. 2010. Improved Customer Service Using RFID Technology. Review of Business Information Systems (RBIS). 14, 3 (Dec. 2010). DOI:https://doi.org/10.19030/rbis.v14i3.492.