SHAH, J.; SHAH, V. The E-Customer: Customer Relationship And Retention. Review of Business Information Systems (RBIS), [S. l.], v. 8, n. 3, p. 51–60, 2004. DOI: 10.19030/rbis.v8i3.4487. Disponível em: https://clutejournals.com/index.php/RBIS/article/view/4487. Acesso em: 18 jul. 2024.