BLANKLEY, A. I.; BAIN, C. E. Business Process Modeling, Activity-Based Management, And Decision Support Systems: The Case Of B&B Plumbing. Review of Business Information Systems (RBIS), [S. l.], v. 6, n. 3, p. 97–123, 2002. DOI: 10.19030/rbis.v6i3.4565. Disponível em: https://clutejournals.com/index.php/RBIS/article/view/4565. Acesso em: 18 jul. 2024.