PINTO, M. B.; MANSFIELD, P. The Use Of Computer Mediated Communication In Consumer Complaining: A Study In Higher Education. Journal of College Teaching & Learning (TLC), [S. l.], v. 3, n. 1, 2006. DOI: 10.19030/tlc.v3i1.1762. Disponível em: https://clutejournals.com/index.php/TLC/article/view/1762. Acesso em: 18 jul. 2024.