Service Operations Curriculum Recommendations For Undergraduate Business Majors
Main Article Content
Keywords
Service, Operations, Curriculum, Business, Undergraduate
Abstract
This article will review the current situation of undergraduate service operations education and will describe the direction that recent educational changes are taking. Given these needs and direction, a proposed curriculum for an undergraduate service operations course is presented. Lastly, a discussion of how undergraduate service operations education needs can be addressed by both industry and academia is included.