An Empirical Analysis Of Student Satisfaction Influential Factors In Online Learning

Abstract

There exists the need to better understand the effectiveness of online education. In recent years, academic institutions (of higher education) have increased the number of online courses offered to students. The purpose of this study is to identify the factors that are most influential in determining student satisfaction of overall course effectiveness and overall instructor effectiveness in online higher education. The main research question is: What factors influence student satisfaction of overall course effectiveness and instructional effectiveness? Through an application of step-wise regression procedure, hypotheses will be tested to determine any influential factors for students’ satisfaction with course and instructional effectiveness. The data source will be online course evaluation results at colleges in the state of Connecticut. The results of the study will allow higher education administrators and instructors to make more effective decisions regarding online students, online course offerings, the distribution of funds within online education. Furthermore, the results will allow instructors to more effectively manage online courses, and allow students to increase personal effectiveness with respect to the online learning process.