Influence Of The Leaders Emotionally Intelligent Behaviours On Their Employees Job Satisfaction

Abstract

The ability of leaders to recognise both interpersonal and intrapersonal emotions and then react appropriately will depend on their own level of emotional intelligence (EI).The success of organisational effectiveness is greatly enhanced through the leaders use of emotionally intelligent competencies which are embodied in their emotionally intelligent behaviours (EIBs). Actually, EIBs are EI actions or reactions that can be observed and measured by others. This exploratory study therefore investigated whether there is a significant correlation between the EIBs of leaders and the job satisfaction of their employees.The survey included a rating by the employees of their leaders levels of interpersonal and intrapersonal EIBs, and a rating of how each EIB would influence their sense of job satisfaction. Findings emanating from this study strongly suggest that there is a significant correlation between the employees sense of job satisfaction and their leaders interpersonal and intrapersonal EIBs. The evidence presented revealed that a leaders EIBs are a form of intrinsic motivation that motivates employees to perform at their optimum levels because they are satisfied in their jobs. Results of this exploratory study connote that the more satisfied employees are at work, the more appropriate their leaders EIBs would be, as one of the factors in determining the employees job satisfaction. In contrast, the more dissatisfied employees are at work, the less meaningful their leaders interpersonal and intrapersonal EIBs could be. Evidently, outstanding leadership EIBs can impact positively on employees performance delivery and contribute to the creation of a harmonious work environment.