An ERP Application In A Non-Profit Organization: Turkish Red Crescent Society

Abstract

Although we are more familiar to use of ERP systems in manufacturing sector, in recent years, they have wide application areas in service sector. This is because of that ERP systems facilitate communication, management, and monitoring of enterprises. In non-profit organizations, which have a special situation in service sector, there are some special needs besides the standard structure. In this study, the implementations of ERP systems in service sector, especially in non-profit organizations are examined. The proposed organization is Turkish Red Crescent Society. Firstly, the Red Crescent Society’s activities and processes have been analyzed. The ERP project stages are described. In addition to the standard ERP modules, especially the modules concerning with the Red Crescent such as Disaster Preparedness and Response, Blood Services, Youth and Volunteer services, Cash and in-kind relief Services and their structures, operations and integrations with other modules are described. At the end of the study, some suggestions are offered to reach the ideal solution.