Improving The Operational Environment Thru Internet Utilization

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Melinda Cline
Carl S. Guynes


Operational Environment, Web Based Information Resources, Interoperability, Stratification


This study demonstrates how an Internet based network of railroad information resources can provide a dynamic, cost effective resource to help management improve their operational environment. The informational and knowledge sources needed to support the interoperability and integration of rail networks and their employees are increasingly available via the Internet. Public resources on the Internet primarily support the distribution of industry publications, notice and proceedings of industry conferences and meetings, communications about legal and legislative issues, and advertisements. Private resources on the Internet support reservation and scheduling of rail equipment, tendering shipment information, tracking equipment movements, and verifying billing information. Much of the private information is incorporated into the knowledge management systems developed by individual railroads. The study provides a proposed stratification of these resources into seven categories: Research and Statistical Resources, Newsletters and Press Releases, Industry Initiatives, Legislative Information, Industry Publications, Professional Associations, and Educational Resources.


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