Ignorance Of Total Quality Management In Higher Education In The 21st Century

Abstract

This article attempts to look at the range of contributions of total quality management. The higher education system is one of the key elements in the realization of sustained total quality management and socio-cultural development policies. University research centers and higher education institutes are in charge of training expert personnel and scholars while providing qualified services. Therefore, through its output, the higher education system paves the way for development. India needs to examine its concern with making its institutions qualitative and competitive by world standards. Thus, both the students and industry have become quality conscious. Quality improvement involves statistical tools, consumer research, goal-setting, teamwork, problem-solving, human recourse development, and strategic planning. A vision statement communicates key values for today as well as for the future. Implementation of a quality management system should be done, preferably with the help of a consultant to ensure success. In other words, higher education should prove its efficiency by responding to the needs of the country's development and by offering relevant outcomes.