Decision Support For Human Rights: A Case Study

Abstract

A computerized system has been developed for the preparation and dispatch of telegrams by the Amnesty International USA Urgent Action Network.  The system includes automation of billing procedures, funds receipt management, and membership management for a 2000 volunteer database.  The system currently produces and sends an average of 1000 telegrams, world-wide, each month.  This paper describes the decision tasks and the tools created to aid decision-making for the Telegram Pledge Program.