Main Article Content
Management-Employee Relationship, Working Conditions, Remuneration, Teamwork, Work Allocation, Employee Well-Being, Service Industry, South Africa
There is ample space for further human resource based research in the service industry sector in South Africa. For that reason, this study developed and tested a conceptual framework that linked employee well-being to four organisational climate factors; namely, manager-employee relationships, working conditions, remuneration and work allocation. An adapted six section structured questionnaire was administered to a conveniently recruited sample composed of 164 employees drawn from seven service industry enterprises located in Southern Gauteng, South Africa. Hypotheses were tested using regression analysis. All four organisational climate dimensions were statistically significant, implying that they predict employee well-being in the service industry. The results of this study may be used by managers in similar environments as either diagnostic tools or as a reference benchmark for strategic interventions in solving employee well-being related problems.