Learning Business Process Simulation Via Experiential Learning

Abstract

The use of discrete event simulation as a process analysis and improvement tool is no longer limited to industrial engineering curricula.  With advancements in desktop computing power, we have seen user-friendly simulation software packages become available (e.g. ProModel, Arena, ProcessModel). However, we have found it desirable that students still learn the very basic concepts behind these simulation models in order to better understand their development and use. We present a simple classroom game that teaches students the basic discrete-event simulation concepts and processes without requiring them to learn all the underlying mathematics and scientific theory.