Proctor Plumbing Limited: A Case Study Of The Balanced Scorecard (BSC)

Abstract

This paper presents a teaching case study on the balanced scorecard (BSC) for a plumbing firm. The case requires participants to apply BSC principles by producing a wall poster illustration of the BSC. The participants are then required to take a gallery tour of the wall poster illustrations, share their experiences and assess the illustrations for both content and presentation. The case is applicable in introductory and advanced management accounting courses.