Eupsychian Management: Organizational Change, Behavior, Motivation, And Trust

Abstract

In Part 1 of this real-life incident, Professor Carson is teaching the customary material associated with the multiple theories of leadership, motivation, and organizational behavior. He deviates slightly from the way he normally presents these standard concepts and theories and divulges the concept of Eupsychian Management — a culture in which self-actualizing people behave in ways where trust begets trust and work is viewed as natural as play or rest. The class is given the following website www.interpolis.nl which demonstrates how the built environment of Interpolis relates to its organizational culture and behavior.

In Part 2, the content of a personal interview that he conducted in Tilburg, The Netherlands — the home of Interpolis is elaborated. A new organizational culture based on “trust” — both of employees and customers is revealed. The end performance results and the productivity metrics are unbelievably high. The reader is challenged to address the content of seven penetrating questions and instructions which are part of the learning module; then, is asked to complete the case log and administrative journal entry.