Collaborative Research In Service Science: Quality And Innovation

Abstract

The unprecedented shift in customer, corporate and societal demand for services and the management of corresponding resources has created a critical need for research, education, and outreach in service systems. Universities worldwide are addressing this need through the establishment of collaborative research centers, such as the Center for Services Science, Quality and Innovation (SSQI) at Virginia Tech. This paper discusses service science as a promising field of research and suggests opportunities for collaboration across disciplines, institutions and cultures.