DOI: https://doi.org/10.19030/jss.v1i1

Published: 2008-07-01

Articles

Foundations Of Service Science Concepts And Facilities

Harry Katzan
Abstract 422 | PDF Downloads 474 | DOI https://doi.org/10.19030/jss.v1i1.4297

Page 1-22

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New Public Management And Service Science: Preparing Students For The 21st Century

Michael O. Adams, Linda D. Smith
Abstract 279 | PDF Downloads 923 | DOI https://doi.org/10.19030/jss.v1i1.4298

Page 23-30

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Portfolio Selection For Service Systems

Heinz Roland Weistroffer
Abstract 206 | PDF Downloads 212 | DOI https://doi.org/10.19030/jss.v1i1.4299

Page 31-34

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Drivers Of Customer Loyalty In A Retail Store Environment

Toyin A. Clottey, David A. Collier, Michael Stodnick
Abstract 2814 | PDF Downloads 3604 | DOI https://doi.org/10.19030/jss.v1i1.4300

Page 35-48

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A Decision Model For Contracting Helpdesk Services

Meg Murray, Joy Young
Abstract 295 | PDF Downloads 247 | DOI https://doi.org/10.19030/jss.v1i1.4301

Page 49-56

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Strategic Fit In Inter-Organizational Networks: A Life Cycle Framework For The Healthcare IDS

Evelyn H. Thrasher
Abstract 206 | PDF Downloads 240 | DOI https://doi.org/10.19030/jss.v1i1.4302

Page 57-74

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An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis

Assion Lawson-Body, Laurence Mukankusi, Glenn Miller
Abstract 287 | PDF Downloads 291 | DOI https://doi.org/10.19030/jss.v1i1.4303

Page 75-82

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Topic Maps For Improving Services In Disaster Operations Management

G. Alan Wang, Christopher W. Zobel
Abstract 234 | PDF Downloads 232 | DOI https://doi.org/10.19030/jss.v1i1.4304

Page 83-92

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From Push To Pull: Emerging Models For Mobilizing Resources

John Hagel III, John Seely Brown
Abstract 1075 | PDF Downloads 752 | DOI https://doi.org/10.19030/jss.v1i1.4305

Page 93-110

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DNA Of A Successful BPO

Ravi S. Behara, Somnath Bhattacharya
Abstract 260 | PDF Downloads 257 | DOI https://doi.org/10.19030/jss.v1i1.4306

Page 111-118

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