DOI: https://doi.org/10.19030/jss.v4i2

Published: 2011-11-23

Articles

Corporate Strategy And The Social Networking Phenomena

Robert L. Johnson
Abstract 146 | PDF Downloads 124 | DOI https://doi.org/10.19030/jss.v4i2.6640

Page 1-10

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Service Visibility Across Lines Of Business

Karen L. Harper
Abstract 107 | PDF Downloads 85 | DOI https://doi.org/10.19030/jss.v4i2.6641

Page 11-16

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A Strategic Approach To Managing Customer Service Quality

Nelson Barber, Raymond Goodman, Jr.
Abstract 315 | PDF Downloads 198 | DOI https://doi.org/10.19030/jss.v4i2.6642

Page 17-32

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The Role Of Contested And Uncontested Passes In Evaluating Defensive Basketball Efficiency

James T. Bartholomew, David. A. Collier
Abstract 182 | PDF Downloads 125 | DOI https://doi.org/10.19030/jss.v4i2.6643

Page 33-42

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Essentials Of Service Design

Harry Katzan, Jr.
Abstract 539 | PDF Downloads 447 | DOI https://doi.org/10.19030/jss.v4i2.6644

Page 43-60

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