Does The Hype Exceed The Reality For ERP Applications And Small Manufacturing Companies: A Case Study

Abstract

This case study describes the implementation of an ERP in a new arena small manufacturing companies and explores possible differences compared with successful implementations of ERPs in larger manufacturing companies. The company that was studied is a small manufacturing company in Maine (less than $10 million in annual sales) that began implementing a small business ERP 12 months ago. Information was collected through interviews and the completion of a questionnaire based on the Stratman-Roth ERP Competence Scales (2002). Results suggest that while this companys ERP implementation has been more positive than negative, a small companys limited financial resources and lack of internal experience and expertise in large IT system projects add to the already complex challenges surrounding an ERP implementation.