Using The Balanced Scorecard To Reform University Policing: An Illustrative Example

Abstract

Since the death of George Floyd, protestors nationwide have called for police reform, including on college campuses. This paper provides an illustrative example of how a balanced scorecard approach was utilized in the strategic reform of a campus police department. The study highlights how decision-makers can integrate the balanced scorecard’s use to successfully reform the campus police department and to create buy-in throughout the process.