Principles Of Service Systems: An Ontological Approach

Abstract

This paper delineates the principles of service systems, based on an ontological foundation of the subject matter developed independently of a particular endeavor, that are required to enable communication among researchers and assist in the ongoing theoretical development of the constituent topics. The paper begins with the presentation of service elements and progresses through the various topics until the requisite concepts, relations, and vocabulary are formulated. The subjects are presented in a developmental manner to promote clarity and readability by a broad service science audience and to support research in the discipline.