Foundations Of Service Science Management And Business

Abstract

This paper continues with the conspectus of Service Science for academicians and practitioners. It follows the previous paper, entitled Foundations of Service Science: Concepts and Facilities, with the express purpose of defining the scope of the discipline. A thriving flexible service economy has emerged through globalization and digitization, and as a direct result, the modern enterprise has a dynamically changing boundary based on a portfolio of services obtained through make, buy, or rent decisions. Through the application of information and communications technology (ICT), many organizations have adjusted everyday operations enabling them to go through a transformational process to achieve revenue growth by being able to respond more quickly to changing market conditions and by being more effective and efficient in the application of services. The viewpoint taken here is that service management and modern business usually employ a complex computer infrastructure, but their domain is by no means restricted to computer-based services.